Like an AR follow up, Patien t follow up is another important process which is linked with the Billing and AR for getting all the information required for the submission & processing of claim. In some conditions we may need to call the patient to get the details which is missing or needed for the submission of claim OR we may require following up with the patient after getting the denial from the payer s. Our associates are following up with patient when required.
Soft Collections:
Our team also follow up on all the accounts holding patient balances. We regularly monitored and keep a track of all the payment received form the patient. Payments received from the Patient get updated into the system within 24-48 hours TAT. Once the payment received and posted from the Insurance, our team start taking care of the patient responsibility, if any like Co-Ins, Deductible etc. by sending balance statement in each 15 days interval and also follows up with the patient to ensure if they have received statement and if they have any query / concern related to the statements.
Inbound Calls:
We also taking care of all the in-bound calls coming from the patient & Insurance and work on them regularly on priority basis.
